UC500 Business Communications Telephony Systems

The Cisco® Smart Business Communications System (SBCS) enables businesses to enhance how they reach, serve, and retain customers. It is an affordable system that gives your staff anytime, anywhere access to business information and applications, making it easier than ever to communicate with customers and each other.

The Cisco Unified Communications 520 for Small Business, a critical part of the Cisco Smart Business Communications System, is an affordable unified communications appliance that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-manage platform supports up to 64 phones and voice mailboxes and provides flexible deployment options based on your needs - a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.

Components of the Cisco Unified Communications 520 include:
• Cisco Unified Communications Manager Express for call processing of Cisco Unified IP Phones, providing a phone system rich in features
• Cisco Unity® Express for voice messaging and Automated Attendant, to help improve communication among employees and with customers
• An integrated Power over Ethernet (PoE) local-area network (LAN) switch
• Network security functions including Cisco IOS® Firewall, which protects the wide-area network (WAN) entry point into your network, and virtual private network (VPN), which gives up to 10 remote users highly secure access to your network
• Optional integrated wireless LAN (WLAN) capability on some models or external access points and Cisco Wireless LAN Controller Modules, to enable mobile networking, which can help increase employee flexibility and productivity
• Cisco Configuration Assistant so you can easily configure devices and technologies including unified communications (phones and software), switching, routing, security, and wireless
• Optional remote system-monitoring capabilities

Cisco Unified Communications 520 also supports (sold separately):
• Cisco Unified IP Phones and Cisco Small Business Pro IP Phones, including wireless handsets and Session Initiation Protocol (SIP) phones
• Cisco Unified CallConnectors for integration with Windows PC applications including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM
• An ability to expand switching capabilities through a connection to Cisco Catalyst® Express 520 Series Switches, which provide an additional 8 to 24 ports, or Cisco ESW 500 Series Switches in 24- and 48-port Fast Ethernet, Gigabit Ethernet, and PoE model

Available models are listed below, and most can be modified and customized to meet the unique environment of individual offices. In addition to the UC520 bundle listed below, additional hardware components would normally include select Catalyst Express ESW switches and VOIP phones, such as Cisco CP-7940G, 7941G, 7960G, 7975G, or any of the many VOIP phones available. A complete system dovetails neatly into an overall network design that would include other routers, firewalls, servers, and similar devices.

Models & Description		Number of Employees
	UC520-8U-FXO/BRI or UC520W-8U-FXO/BRI Unified Communications (UC) 500 Series Model 520 with 8 User Licenses for UC and integrated messaging, 4 Foreign Exchange Office (FXO) or 2 Basic Rate Interface (BRI) ports, 8 Power over Ethernet (PoE) 10/100 Ethernet ports, 1 VIC slot. Optional integrated wireless.	Up to 16
	UC520-16U-FXO/BRI or UC520W-16U-FXO/BRI UC 500 Series Model 520 with 16 User Licenses for UC and integrated messaging, 4 FXO or 2 BRI ports, 8 PoE 10/100 Ethernet ports, 1 VIC slot. Optional integrated wireless.	Up to 16
	UC520-24U-FXO or UC520-24U-BRI UC 500 Series Model 520 with 24 User Licenses for UC and integrated messaging, 8 FXO or 4 BRI ports, 8 PoE 10/100 Ethernet ports, 1 VIC slot.	Up to 64
	UC520-32U-FXO or UC520-32U-BRI UC 500 Series Model 520 with 32 User Licenses for UC and integrated messaging, 8 FXO or 4 BRI ports, 8 PoE 10/100 Ethernet ports, 1 VIC slot.	Up to 64
	UC520-48U-FXO or UC520-48U-BRI UC 500 Series Model 520 with 32 User Licenses for UC and integrated messaging, 12 FXO or 6 BRI ports, 8 PoE 10/100 Ethernet ports, 1 VIC slot.	Up to 64
	UC520-48U-T/E/F or UC520-48U-T/E/B UC 500 Series Model 520 with 32 User Licenses for UC and integrated messaging, T1, 8 PoE 10/100 ports, 1 VIC slot.	Up to 64